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High speed - but no internet

It has started again. Today for the first time my "high speed" Internet problem is not fixed by their technicians. 

And the technicians had come before the incident. The fibre net people have some kind of box on our terrace from which 7/8 wires are coming out going to different houses. These technicians were tinkering with it. They came, they went back, then came again and were telling me that some center wire is cut and they are fixing it.

And in the afternoon when I sat on my laptop, there was no internet. Were they fixing the error or were creating the error.

Now their customer care is telling me stories like problem with server, technical issue and so on and the problem will be fixed within 48 hours.


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